Digital transformation is changing how we do business. It's about using digital technologies to create new or modify existing processes, culture, and customer experiences to meet changing business and market requirements.
This shift transcends traditional roles like sales, marketing, and customer service. Instead, digital transformation begins and ends with how you think about, and engage with, customers. There are a lot of frequently asked questions when it comes to digital transformation. Let's explore some of them.
Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.